Refund & Cancellation Policy

1. Operating Entity

Trace is operated under the brand Tinstel by its proprietor.

2. Cancellation Policy

You may cancel your Trace Pro subscription at any time directly through your in-app store billing settings or customer billing portal.

Upon cancellation, your subscription will remain active until the conclusion of your current paid billing period (monthly or annual). You will not be charged again after cancellation.

3. Refund Policy

Because Trace offers a generous Free tier to test all core functionality before upgrading, paid subscriptions are generally non-refundable once the billing cycle begins.

However, if you experience a technical failure or accidental duplicate charge, please reach out to us within 7 days of the transaction at support@tinstel.com. Legitimate refund requests resulting from billing errors will be reviewed promptly and processed back to your original payment method via our payment gateway (within 5–7 business days).

4. Support Contact

For any questions regarding your billing, payment receipts, or cancellations, please contact us at support@tinstel.com.