Stop losing walk-in customer inquiries to sticky notes.
David Miller
Wants a quote for 15 custom oak barstools. Needs dimensions & bulk shipping estimate by tomorrow morning.
Sarah Jenkins
Sent catalog for brass light pendants. Waiting for her architect to confirm bulk order sizing.
Robert Chen
Picked up standard oak chair order #410. Payment processed successfully at the counter.
💡 Try changing the status of the inquiries in this interactive preview to see how simple it is!
How Trace works
Built for speed at the physical counter. No CRM training required.
Capture the enquiry
Customer walks in? Add their name, contact details, requirement and follow-up in seconds.
Your team knows what happens next
Every enquiry appears on one shared dashboard with status, ownership and follow-up information.
Follow up before the customer forgets you
See customers needing attention and contact them instantly through WhatsApp, phone or email.
No CRM setup. No complicated pipelines. Just capture, follow up and close.
Designed for the fast-paced retail counter.
Trace aligns with how retail stores actually operate. Minimal keystrokes, zero friction, complete visibility.
Log Under Pressure
Intake form built for speed. Big touch-friendly fields and instant media attachment. Log a detailed customer inquiry in 15 seconds.
Never Drop the Ball
A live, shared dashboard gives your entire staff visibility. Status badges and overdue alerts ensure no customer gets left hanging.
Zero Setup Analytics
Gain absolute clarity on inquiry volumes, peak hours, and staff response times without configuring complex reports or filters.
Private & Secure
Keep your store's client leads secure. Row-level permissions scope all inquiry details only to authenticated staff.
Built for businesses where customers rarely decide on the first visit.
Trace works especially well for businesses that handle enquiries, quotations, consultations, measurements, follow-ups, and repeat customer conversations.
Furniture Showrooms
Track walk-ins, product interests, custom finish requests, quotations, and timely follow-ups.
Tiles & Sanitaryware
Manage customers comparing designs, room layouts, quantities, and pricing across multiple visits.
Lighting Showrooms
Follow up on architectural product selections, technical specs, quotations, and project requirements.
Home Interiors
Track initial client consultations, site measurements, material estimates, and next action steps.
Kitchen & Wardrobe Studios
Track enquiries from the first walk-in through design discussions, quotations, and follow-ups.
Mattress & Sleep Stores
Capture specific comfort preferences, sizes, and ensure floor salespeople follow up before purchase.
Building Material Dealers
Track enquiries from homeowners, contractors, builders, and architects across ongoing projects.
Premium Appliances
Track high-value enquiries, product comparisons, quotations, and follow-ups before purchase.
Running another enquiry-driven business? Trace can work wherever customers need follow-up before they buy.
Your customer enquiries shouldn't depend on memory.
Trace is what you use when your current system is no system.
Built with modern retail teams
"It's so simple that our counter and floor staff actually uses it daily without friction. The 15-second entry form ensures no walk-in inquiry gets lost during peak hours, and we can immediately follow up on active quotes directly from our phones."
Pluschwood Industries
Coimbatore · Initial Pilot Partner
Never lose another walk-in customer
Start free on your counter today. Go unlimited for ₹449/month — less than a utility bill.
Starter
Test the 15-second counter entry on your own store, risk-free.
Free forever — no card required
- Up to 50 customer inquiries / month
- 2 staff accounts (owner + floor manager)
- Live real-time dashboard syncing
- One-click WhatsApp, Call & email actions
- Pin up to 3 priority leads to the top
Pro
Unlimited walk-ins for a busy counter — less than a utility bill.
₹4,490 billed yearly · 2 months free
- Unlimited customer inquiries
- Up to 5 staff accounts (full shift rotation)
- All Live Dashboard features & one-click actions
- Unlimited pinned priority leads
- Basic analytics (peak walk-in hours)
- Priority email support
Private store data•Secure authentication•Cancel anytime•No card required to start
Frequently Asked Questions
Everything you need to know about Trace.
Start capturing leads in seconds.
No complicated setup, no billing information needed. Set up your store board and invite your team today.