Terms of Service

1. Operating Entity & Acceptance

Trace is operated under the brand Tinstel by its proprietor. By accessing or using Trace, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the service.

2. Use of the Service

Trace provides customer walk-in enquiry logging, team assignment, and follow-up management tools for physical retail stores and showrooms. You agree to use the service in compliance with all applicable laws and regulations.

3. Accounts & Team Access

Store owners are responsible for maintaining the confidentiality of their workspace accounts and managing employee invite tokens or role permissions.

4. Subscription, Billing & Cancellation

Trace offers free tier usage as well as paid Pro subscription plans. Paid plans are billed on a recurring monthly or annual basis via authorized payment gateways (e.g. Razorpay). You may cancel your subscription at any time directly through your store billing settings.

5. Disclaimer & Limitation of Liability

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the service.

6. Contact Information

Questions regarding these Terms should be directed to support@tinstel.com.